Retail might look like it’s all about the cool products and eye-catching decor, but the real story happens behind the scenes.

Charlotte Walters, owner of Lost Eras in Chicago, has turned a century-old building packed with antiques, oddities, and theater props into a successful retail space. But keeping it afloat comes with challenges.

Charlotte’s story offers real insight into what it takes to push through the toughest parts of store ownership.

If you’re facing operational hurdles in retail, click below to read seven tips you can use to handle and overcome them with confidence.