A successful retail store doesn’t happen by chance. It’s the result of consistent leadership, community-building, and sharp decision-making.

Jennifer Pickett, owner of Gabby’s Gifts and Cotton Club in Galena, Illinois, has recently merged a pair of charming sister shops that offer everything from locally made gifts to cozy apparel and home goods. Thoughtfully curated and deeply personal, her store has become a vital part of the community, renowned for its distinctive products and welcoming atmosphere.

Her shop stands as a blueprint for how passion and professionalism blend to create a retail experience people remember.

Read on to learn eight good retail manager skills and find out what it takes to lead like a pro in today’s retail world.