Working in retail means managing a broad spectrum of customer personalities, and sometimes, that includes those who challenge your patience.

Whether it’s confusion, complaints, or high expectations, dealing with difficult customers is a skill that can make or break the customer experience.

At Bloomington Spice Works, a specialty spice shop renowned for its carefully sourced ingredients and warm, community-driven atmosphere, owner Ruben Granados has crafted a customer experience centered on patience, in-depth product knowledge, and genuine connection.

Click below to learn seven innovative, people-first strategies to help any retailer turn customer challenges into opportunities.