How do you run a business that has a deep connection to its customers?

For over 70 years, Chicago Pawners & Jewelers has known the answer.

Located on Chicago’s West Side, Chicago Pawners & Jewelers is a third-generation, family-owned pawn shop and retail jeweler run by Paul and David Lebovitz, who have made it a trusted place for customers to buy, sell, or find support in life’s most challenging financial moments.

Through quick loans and one-of-a-kind engagement rings, the Lebovitz family has created a business that’s part financial service, part retail destination, and stands as a community anchor.

If you’re just starting your retail career or trying to build something that lasts, click below for seven lessons in retail you can learn from the people behind one of Chicago’s most respected small businesses.