The retail world isn’t what it used to be, and that’s a good thing.

With technology, customer expectations, and global influences reshaping every aisle, modern retailers must stay nimble and forward-thinking.

Few understand this better than Anthony Qaiyum, president and co-owner of Merz Apothecary, a 150-year-old Chicago institution renowned for its thoughtfully curated selection of natural health remedies, European personal care products, fine fragrances, and handcrafted herbal teas. The business has continuously evolved while preserving its old-world charm and commitment to personalized customer care.

So what’s next for retail?

Based on Anthony’s insights, we’re diving into seven future-facing shifts that show how retail can change in the next few years, and what you can do to adapt and stay ahead.