If you’ve ever wondered what store managers do day-to-day, you’re in the right place.

While it may look like simple customer service on the surface, strong retail leadership requires quick problem-solving, creative solutions, and a deep love for the community.

Scotch Kurtenbach, owner and designer of Timber & Fieldstone in Chatsworth, Illinois, offers a real-world glimpse into the life of a successful retail manager.

Click below to learn how she tackles a typical day and why her approach can inspire retail managers everywhere.